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Customer Service

Our customer service staff is ready to assist you and answer any questions that you have about our service. Please note, that email is our preferred measure of communication. In the event you are unable to reach us by telephone, we will do our best to get back to you as quickly as possible. Please allow at least 48 hours to receive a reply. In the event that you have not received a returned call, please email us directly at We have a ticketing process in place and respond to inquiries in the order they are received.

Mailing Information to:
c/o Public Safety Assistance Foundation
155 N. Lake Avenue, 8th Floor
Pasadena, CA 91101
T: 1.866.418.0049

To receive the quickest response to questions, please email your specific question to one of the following:

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We strive to provide solutions to your problems as fast as possible. We are continually implementing new ways to streamline the communication process. We look forward to working with you.

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